Company Information:
Capitol Bridge Health Services offers contact center solutions, services, staffing and operational support in the health care industry. We are an SBA-certified woman-owned and HUBZone small business. CBHS is an employee first company, successfully placing thousands of people in meaningful and fulfilling positions and we are driven to help build careers for our employees. We firmly believe that our teams drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating, and financially rewarding opportunities.
We are currently looking to hire an LS Operations Manager for our Bogalusa, LA site. The role is on-site and the manager will be responsible for leading, coaching, developing and mentoring a team of operations supervisors. The manager will also be responsible for leading the site to reach goals and key performance indicators. The manager will report to Sr Site Operations Manager.
Essential Duties and Responsibilities:
- Provide oversight and day-to-day management of program demands including customer requirements, business processes, systems, budget, and operations to ensure performance metrics are met
- Manage individual and team activities, workload, and priorities in support of departmental objectives with responsibility for results, including costs, quality, timeliness and effectiveness
- Monitor and maintain employee documentation and projects such as timesheets, employee information, attendance tracking, disciplinary action, terminations, coaching, and adherence to policy
- Communicate relevant performance trends, patterns, and issues to project/analytics staff and organization hierarchy regularly and in a timely fashion
- Frequently interact with employees, customers, and/or functional peer group managers by communicating, attending, and participating in meetings
- Effectively communicate and support the company’s/program’s vision and goals to your team and peers
- Contribute to the review, update, and documentation of standard operating procedures while making recommendations for improvement
- Analyze data and reports to determine root cause of poor performance and implement mitigation efforts to improve performance while following International Organization for Standardization (ISO) best practices and processes
- Develop teams through coaching, motivation, delegation, performance evaluation, addressing behavioral/interaction issues, accountability, and (when necessary) timely administration of progressive discipline and terminations
- Perform other duties as assigned by leadership
Minimum Requirements:
- Bachelor’s degree or equivalent combination of education, work experience considered in lieu of degree required
- At least three (3) years of people management experience required
- At least five (5) years of experience in related field required
- Demonstrated history of strong leadership, professionalism, communication, listening, analysis, and problem-solving skills
- Excellent organizational skills
- Proficient in Microsoft Office
- Ability to be flexible in work schedule to meet changing business needs, deadlines, and priorities
Physical Requirements:
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range. A device to enhance hearing may be provided if needed.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Screenings Requested
You must successfully pass a background check and/or drug screen regarding this employment opportunity. Non-responses may result in disqualification for this opportunity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this